Refund & Cancellation Policy
Clear B2B Cancellation & 7-Day Technical Warranty Rules
Effective Date: October 29, 2026
Company: Unleash Action LLC (Wyoming, USA)
Address: 30 N Gould St Ste N, Sheridan, WY 82801
Contact: [email protected]
1. Cancellation Before Provisioning (100% Refund)
Submitting our Order Form generates a Wise Business USD invoice (valid for 7 calendar days) with no obligation until paid. If you have paid and request a cancellation in writing via our Contact page or [email protected] before we have registered your domains or initiated provisioning, we will issue a full 100% refund of the cleared amount received (net of any non-recoverable third-party wire or intermediary banking fees).
2. After Provisioning Has Started (Non-Refundable)
Because our turnkey service immediately incurs irreversible third-party costs—including custom domain registrations (which cannot be undone) and prepaid mailbox licenses—no refunds are provided once provisioning has commenced.
3. Exception: 7-Day Technical Warranty & Refund Method
If the technical configurations included in our scope (SPF, DKIM, DMARC, MX records, 301 redirects, and mailbox connections) fail verification at handover due to an error caused by Unleash Action LLC, you must notify us via our Contact page or [email protected] within 7 calendar days of handover. We will rectify the error within 7 calendar days of your notice, or issue a full refund if we are unable to do so.
Refund Settlement Method: Because payments are collected via Wise Business invoice (ACH, Bank Wire, or Wise transfer), all approved refunds are returned strictly via bank transfer to the original sending bank account from which the payment originated, in USD, net of any non-recoverable third-party wire or intermediary banking fees. Refunds are processed within 5–7 business days of approval.
4. What Does Not Qualify
Refunds are never granted for:
- Campaign performance, low reply rates, or spam placement.
- Domain blacklisting caused by launching high-volume campaigns without completing the 14–21 day warm-up.
- DNS records broken by the Client after handover.
- Account suspensions occurring due to missing credit cards after the prepaid period.
5. Dispute Resolution
Every order is logged with timestamped order form consent, invoice records, WHOIS registration receipts, and DNS propagation snapshots. Any payment disputes filed after delivery of verified infrastructure will be contested with full documentation.